Updated Tuesday 8/15/2023 4:00 pm
Niki Rapattoni here…
We are overwhelmingly sorry for the outage we are experiencing! We all know the strain this is causing you and your members... As you can imagine, we too are feeling nonstop pressure but will not rest until this is resolved!
We want to share more details with you but need to follow the advice of our legal counsel, our cyber security specialists, and others helping us through this maze. If your organization has had to deal with the legal process before then you should appreciate the constraints we are under. As soon as we can say more, we will! These restrictions on communication are not our style.
We seem to be trending in the media but none of their info came from us. Please don't believe everything you read! Once our customers are back online and the dust settles on the investigation, we will publish the facts of this unprecedented crisis.
53 years in business this week... The industry has seen many ups and downs in that time, we have faced many challenges, and our company has always weathered the storm to provide exceptional service.
I have the utmost confidence in our team! We are determined... And we will come out of this even stronger!
Niki Rapattoni
Chief Executive Officer
Rapattoni Corporation
Tuesday 8/15 12:00pm
This is the latest information we received today at 11:46am:
First and foremost, on behalf of all of us here at Rapattoni, we sincerely apologize for what this cyber-attack has done to the services we provide to you and your users. We also want you and your leadership team to know that we cherish the valuable relationship and partnership we have forged over the many years.
We must tread carefully with regard to what details we can share. We are indeed making progress bringing systems online. However, until that process is complete and tested, we won’t have a real ETA you can share with your members. As soon as we know your system is ready, we will communicate with you so you can let your members know.
We have received many questions about the security of your data. We want you to know the security of your data is of utmost importance to us. That said, our investigation is ongoing. As a reminder, all sensitive data stored in Rapattoni AMS databases is encrypted. To date, we have no evidence that personal information has been impacted. If it is discovered that any sensitive data is impacted, we will immediately alert you and determine the best course of action.
We apologize for the lack of detail in previous communications regarding this matter. We hope you understand that this was to help protect you, us, and your data.
Ralph Hoover
President
Rapattoni Corporation
Monday 8/14 4:00pm
As we have previously communicated, Rapattoni’s production network was hit by a cyber-attack on Wednesday, August 9th and They are working diligently to get systems restored as soon as possible.
They are actively investigating the nature and scope of the event. The confidentiality, privacy, and security of information in their care is one of their highest priorities.
They do not have an ETA at this time, but we will continue to update you and keep you informed of their efforts.
Update on Rapattoni:
Message received at 12:19pm
We sincerely apologize for the outage we are currently experiencing. Yesterday, Rapattoni’s production network was hit by a cyber-attack. We are working diligently around the clock to get systems restored as soon as possible. All technical resources are devoted to this effort. We do not have an ETA at this time, but we will continue to update you and keep you informed of our efforts.
Rapattoni Corporation
To our Members,
Rapattoni is having a Nationwide outage. They are working diligently to correct the log in issues. This is the latest update we have received from Rapattoni:
Rapattoni Corporation is currently experiencing technical difficulties that are causing a temporary disruption to certain computer systems. We are working diligently to investigate the source of the disruption, confirm its impact on our systems, and restore full functionality to our affected systems as quickly as possible. We have significant resources, including technical specialists, devoted to this process and our work to resolve this issue is ongoing. More updates will be provided as they become available.
We will send out notifications as soon as we receive them. If you call the Board office and we don't answer, please leave a message and we will get back with you as soon as possible.