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Rapattoni MLS Down
Tuesday August 15th
To Our Members:
This past week, the board has experienced a first in its history with the cyber attack on Rapattoni. Since first learning of the attack, immediate action was taken. Since that time, we have been doing everything that we possibly can to get the MLS back online and running. At the Directors’ meeting this Thursday, we will be addressing all of our possible options and next steps so that the membership can have the benefit of the Firelands MLS being online again as soon as it can. Legal counsel will be present at the meeting to advise on all available legal options at this point in time.
We will continue to keep everyone updated along the way and will keep approaching this matter with the utmost diligence.
Friday August 11th, 2023
As you are aware, Rapattoni has been experiencing data center issues since 9am Wednesday August 9th that has affected all Rapattoni users nationwide due to a cyber-attack. We understand that not being able to access Firelands MLS to enter and update listings is frustrating, and we are assured that Rapattoni has all available resources working diligently to restore service to our members. At this time we do not have a time frame on when the MLS will be available.
In the meantime:
- Utilize RPR and Realtor.com for listing information
- Communicate with your sellers and buyers to let them know what is going on
- Reach out to your fellow agents
- You can still list, show and sell!
- There will be no penalties for listing entry or listing status and information not able to be updated during this time.
- If you are a member of another MLS you can keep your listings up to date in those services
We are available for your general MLS and Membership questions. We can accept membership applications and membership change forms but we are not able make any changes or process applications
The following services are not currently available:
- Cannot process new member applications
- Cannot make any changes to membership records
- Cannot edit listings on behalf of members, there is not access to the MLS at all
This is a good time to remind your clients and the public why it is important to work with a REALTOR. While the system is down new listings in the area are not showing up on Realtor.com or other sites but if they are working with you they still have access to listings.
We thank you for your patience!
Please continue check your email and the FAOR Member Facebook page for any updates we have.
Rapattoni MLS Updates
Updated Tuesday 8/15/2023 4:00 pm
Niki Rapattoni here…
We are overwhelmingly sorry for the outage we are experiencing! We all know the strain this is causing you and your members... As you can imagine, we too are feeling nonstop pressure but will not rest until this is resolved!
We want to share more details with you but need to follow the advice of our legal counsel, our cyber security specialists, and others helping us through this maze. If your organization has had to deal with the legal process before then you should appreciate the constraints we are under. As soon as we can say more, we will! These restrictions on communication are not our style.
We seem to be trending in the media but none of their info came from us. Please don't believe everything you read! Once our customers are back online and the dust settles on the investigation, we will publish the facts of this unprecedented crisis.
53 years in business this week... The industry has seen many ups and downs in that time, we have faced many challenges, and our company has always weathered the storm to provide exceptional service.
I have the utmost confidence in our team! We are determined... And we will come out of this even stronger!
Niki Rapattoni
Chief Executive Officer
Rapattoni Corporation
Tuesday 8/15 12:00pm
This is the latest information we received today at 11:46am:
First and foremost, on behalf of all of us here at Rapattoni, we sincerely apologize for what this cyber-attack has done to the services we provide to you and your users. We also want you and your leadership team to know that we cherish the valuable relationship and partnership we have forged over the many years.
We must tread carefully with regard to what details we can share. We are indeed making progress bringing systems online. However, until that process is complete and tested, we won’t have a real ETA you can share with your members. As soon as we know your system is ready, we will communicate with you so you can let your members know.
We have received many questions about the security of your data. We want you to know the security of your data is of utmost importance to us. That said, our investigation is ongoing. As a reminder, all sensitive data stored in Rapattoni AMS databases is encrypted. To date, we have no evidence that personal information has been impacted. If it is discovered that any sensitive data is impacted, we will immediately alert you and determine the best course of action.
We apologize for the lack of detail in previous communications regarding this matter. We hope you understand that this was to help protect you, us, and your data.
Ralph Hoover
President
Rapattoni Corporation
Monday 8/14 4:00pm
As we have previously communicated, Rapattoni’s production network was hit by a cyber-attack on Wednesday, August 9th and They are working diligently to get systems restored as soon as possible.
They are actively investigating the nature and scope of the event. The confidentiality, privacy, and security of information in their care is one of their highest priorities.
They do not have an ETA at this time, but we will continue to update you and keep you informed of their efforts.
Update on Rapattoni:
Message received at 12:19pm
We sincerely apologize for the outage we are currently experiencing. Yesterday, Rapattoni’s production network was hit by a cyber-attack. We are working diligently around the clock to get systems restored as soon as possible. All technical resources are devoted to this effort. We do not have an ETA at this time, but we will continue to update you and keep you informed of our efforts.
Rapattoni Corporation
To our Members,
Rapattoni is having a Nationwide outage. They are working diligently to correct the log in issues. This is the latest update we have received from Rapattoni:
Rapattoni Corporation is currently experiencing technical difficulties that are causing a temporary disruption to certain computer systems. We are working diligently to investigate the source of the disruption, confirm its impact on our systems, and restore full functionality to our affected systems as quickly as possible. We have significant resources, including technical specialists, devoted to this process and our work to resolve this issue is ongoing. More updates will be provided as they become available.
We will send out notifications as soon as we receive them. If you call the Board office and we don't answer, please leave a message and we will get back with you as soon as possible.
